{"id":12438,"date":"2017-08-04T09:25:04","date_gmt":"2017-08-04T16:25:04","guid":{"rendered":"https:\/\/www.podfeet.com\/blog\/?page_id=12438"},"modified":"2017-08-04T09:36:27","modified_gmt":"2017-08-04T16:36:27","slug":"icloud-services-verification-failed-solved","status":"publish","type":"page","link":"https:\/\/www.podfeet.com\/blog\/tutorials-5\/icloud-services-verification-failed-solved\/","title":{"rendered":"iCloud Services Verification Failed &#8211; SOLVED"},"content":{"rendered":"<div class=\"clarify-article-content\">\n<div class=\"clarify-article-description\">\n<p>The problem to be solved here is your iCloud credentials are fine (you can log into icloud.com without issue), but you can&#8217;t log into iCloud services natively on your Mac. &nbsp;The places this error will show up include:<\/p>\n<ul>\n<li>Logging into iCloud via the System Preference<\/li>\n<li>Launching Mac App Store applications<\/li>\n<li>Viewing files in iCloud Drive from the Finder<\/li>\n<li>Connecting to iTunes for paid content or viewing your account<\/li>\n<\/ul>\n<p>The instructions here come from <a href=\"https:\/\/support.apple.com\/en-gb\/HT204649\" target=\"_blank\">Apple Support Article HT204649<\/a> which deals with an error message from iTunes. It&#8217;s the same root cause, but you&#8217;d never find the article if you search for anything but iTunes.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<p><!--more--><\/p>\n<div class=\"clarify-article-content\">\n<div class=\"clarify-steps-container\">\n<div id=\"clarify-step-1\" class=\"clarify-step-container\">\n<h3 class=\"clarify-step-title\">Example Error Message<\/h3>\n<div class=\"clarify-step-instructions\">\n<p>iCloud System Preference includes the words &quot;Verification failed&quot; while the Mac App Store simply says &quot;This action could not be completed. Try again&quot;. &nbsp;<\/p>\n<\/div>\n<div class=\"clarify-step-image-wrapper\">\n<div class=\"clarify-step-image-container\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.podfeet.com\/blog\/wp-content\/uploads\/2017\/08\/example-error-message-1.png\" width=\"696\" height=\"310\" class=\"clarify-step-image\" alt=\"\" \/><\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"clarify-clear\"><\/div>\n<div id=\"clarify-step-3\" class=\"clarify-step-container\">\n<h3 class=\"clarify-step-title\">Navigate to Shared User<\/h3>\n<div class=\"clarify-step-instructions\">\n<p>It&#8217;s possible that the Shared User folder has become locked.<\/p>\n<\/div>\n<div class=\"clarify-step-image-wrapper\">\n<div class=\"clarify-step-image-container\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.podfeet.com\/blog\/wp-content\/uploads\/2017\/08\/navigate-to-shared-user.png\" width=\"714\" height=\"343\" class=\"clarify-step-image\" alt=\"\" \/><\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"clarify-clear\"><\/div>\n<div id=\"clarify-step-4\" class=\"clarify-step-container\">\n<h3 class=\"clarify-step-title\">Get Info on Shared User<\/h3>\n<div class=\"clarify-step-instructions\">\n<p>If you right click on the Shared User and choose Get Info, you can view the Sharing &amp; Permissions. &nbsp;In the screenshot below, you can see an entry called &quot;everyone&quot;. &nbsp;You want that to show Read &amp; Write as the Privilege. &nbsp;If you see an entry for everyone, try to change the privileges to Read &amp; Write. You&#8217;ll need to first click the lock in the bottom right to change this setting, and then enter your administrator password.<\/p>\n<p>If you&#8217;re unable to do this, read on to the next step.<\/p>\n<\/div>\n<div class=\"clarify-step-image-wrapper\">\n<div class=\"clarify-step-image-container\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.podfeet.com\/blog\/wp-content\/uploads\/2017\/08\/get-info-on-shared-user.png\" width=\"279\" height=\"417\" class=\"clarify-step-image\" alt=\"\" \/><\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"clarify-clear\"><\/div>\n<div id=\"clarify-step-7\" class=\"clarify-step-container\">\n<h3 class=\"clarify-step-title\">Launch the Terminal<\/h3>\n<div class=\"clarify-step-instructions\">\n<p>If you&#8217;re uncomfortable or unfamiliar with using Terminal commands, you should most definitely not do this without geek supervision. &nbsp;There is a possibility you could do harm to your system that is difficult to repair. &nbsp;But if you&#8217;re adventurous, proceed. But I warned you, right?<\/p>\n<p>Open the Applications folder, then the Utilities folder, and inside this folder open the Terminal application.<\/p>\n<\/div>\n<div class=\"clarify-step-image-wrapper\">\n<div class=\"clarify-step-image-container\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.podfeet.com\/blog\/wp-content\/uploads\/2017\/08\/launch-the-terminal.png\" width=\"812\" height=\"376\" class=\"clarify-step-image\" alt=\"\" \/><\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"clarify-clear\"><\/div>\n<div id=\"clarify-step-12\" class=\"clarify-step-container\">\n<h3 class=\"clarify-step-title\">Apple&#8217;s Instructions on Changing Permissions<\/h3>\n<div class=\"clarify-step-instructions\">\n<p>The screenshot below is from the Apple Support article HT204649 referenced in the introduction. I&#8217;ll walk you through this in the next step so you can copy\/paste the command, but I wanted you to see the article yourself.<\/p>\n<\/div>\n<div class=\"clarify-step-image-wrapper\">\n<div class=\"clarify-step-image-container\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.podfeet.com\/blog\/wp-content\/uploads\/2017\/08\/apple-s-instructions-on-changing-permissions.png\" width=\"877\" height=\"546\" class=\"clarify-step-image\" alt=\"\" \/><\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"clarify-clear\"><\/div>\n<div id=\"clarify-step-14\" class=\"clarify-step-container\">\n<h3 class=\"clarify-step-title\">Change Permissions on the Shared Folder<\/h3>\n<div class=\"clarify-step-instructions\">\n<p>Enter the following command in the terminal:<\/p>\n<pre><code><span style=\"color: rgb(83,83,83)\">sudo chmod 1777 \/Users\/Shared<\/span><\/code><\/pre>\n<p>You will be challenged for your administrator password. &nbsp;You can verify the permissions are set correctly via the Terminal. &nbsp;Enter:<\/p>\n<pre><code>ls -al \/Users<\/code><\/pre>\n<p>One line in the output should be about your Shared folder and it should match what I show below. &nbsp;Note the letters at the front of this line. It should say exactly drwxrwxrwt.<\/p>\n<pre><code>drwxrwxrwt &nbsp; 8 root &nbsp; &nbsp; &nbsp; &nbsp; wheel &nbsp; &nbsp;272 Aug &nbsp;2 22:16 Shared<\/code><\/pre>\n<\/div><\/div>\n<div class=\"clarify-clear\"><\/div>\n<div id=\"clarify-step-10\" class=\"clarify-step-container\">\n<h3 class=\"clarify-step-title\">Verify Shared User Via the Finder<\/h3>\n<div class=\"clarify-step-instructions\">\n<p>You can also navigate to your Shared User folder again and you should see that the red lock icon has been removed from the folder as shown below.<\/p>\n<\/div>\n<div class=\"clarify-step-image-wrapper\">\n<div class=\"clarify-step-image-container\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.podfeet.com\/blog\/wp-content\/uploads\/2017\/08\/verify-shared-user-via-the-finder.png\" width=\"714\" height=\"343\" class=\"clarify-step-image\" alt=\"\" \/><\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"clarify-clear\"><\/div>\n<div id=\"clarify-step-11\" class=\"clarify-step-container\">\n<h3 class=\"clarify-step-title\">I Hope This Helps You<\/h3>\n<div class=\"clarify-step-instructions\">\n<p>I&#8217;m not sure if this will fix anyone&#8217;s problem, but it took four days with Engineering support AND executive-level assistance at Apple before they found this solution for me, and it fixed my problem.<\/p>\n<\/div><\/div>\n<div class=\"clarify-clear\"><\/div>\n<\/p><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The problem to be solved here is your iCloud credentials are fine (you can log into icloud.com without issue), but you can&#8217;t log into iCloud services natively on your Mac. &nbsp;The places this error will show up include: Logging into iCloud via the System Preference Launching Mac App Store applications Viewing files in iCloud Drive [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4374,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"jetpack_post_was_ever_published":false,"footnotes":""},"categories":[144],"tags":[150,9],"class_list":["post-12438","page","type-page","status-publish","hentry","category-tips-2","tag-mac-tutorials","tag-tutorials","post"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.podfeet.com\/blog\/wp-json\/wp\/v2\/pages\/12438","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.podfeet.com\/blog\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.podfeet.com\/blog\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.podfeet.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.podfeet.com\/blog\/wp-json\/wp\/v2\/comments?post=12438"}],"version-history":[{"count":3,"href":"https:\/\/www.podfeet.com\/blog\/wp-json\/wp\/v2\/pages\/12438\/revisions"}],"predecessor-version":[{"id":12443,"href":"https:\/\/www.podfeet.com\/blog\/wp-json\/wp\/v2\/pages\/12438\/revisions\/12443"}],"up":[{"embeddable":true,"href":"https:\/\/www.podfeet.com\/blog\/wp-json\/wp\/v2\/pages\/4374"}],"wp:attachment":[{"href":"https:\/\/www.podfeet.com\/blog\/wp-json\/wp\/v2\/media?parent=12438"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.podfeet.com\/blog\/wp-json\/wp\/v2\/categories?post=12438"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.podfeet.com\/blog\/wp-json\/wp\/v2\/tags?post=12438"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}