This is a bit of a different show – it’s primarily the four part story of my saga dealing with two catastrophic failures with Apple in a single week. It’s quite a tech story with a lot to interesting angles. After that Bart joins us with Security Bits.
This post is Part 3 of a 4-part saga. To start at Part 1, please enjoy: AppleCare Needs a Frequent Flyer Program.
As the saga progressed on my 2013 MacBook Pro being unable to contact any Apple services (no apps would run, no Mail would come in, no access to my iCloud data), I decided to see if I could get a response out of the executives at Apple. I originally wrote to Tim Cook, CEO of Apple but then forwarded the email on to Craig Federighi, Senior Vice President of Software Engineering. He seems like a swell guy with that pretty hair and all.
I put in three guesses on what his address might be and shot off the email. Here’s what I wrote to Tim and Craig: Continue reading “Time to Contact Craig Federighi”