Last week the company Smile announced big changes to their software TextExpander that were not well received by their customer base. Smile co-founder, Greg Scown, was my guest on Chit Chat Across the Pond to talk about it. Before he came on the show, I decided to send him my outline of what I would be asking. In that email I explained that I was planning on being hard on him, and challenging their new direction. I told him that while I respected him and his company, I had serious problems with their decisions. After reading my email, Greg still agreed to come on the show.
When we finished recording, as hard as I was on him, he actually thanked me for having him on the podcast. After the podcast aired, I got a lot of kudos for not going easy on him. The sentiments against their decisions were nearly unanimous. Out of probably 50 comments on the blog, Facebook, G+ and Twitter, only two people who responded were in support of Smile’s decisions. Continue reading “Why Smile is a Great Company”