Solved – Apple Watch Not Registering Exercise

Activity showing exercise creditOver on the Facebook group (podfeet.com/facebook) there’s been a discussion of the problem when an Apple Watch refuses to give Exercise credit in the Activity app. Using Activity is all about credit, so this is pretty important to Apple Watch users.

I started the discussion actually on behalf of fellow NosillaCastaway, Lindsay Tondee, aka Jibblies in the live chat room, aka Forbes’s mother, aka my daughter. Here’s an example of the problem. In one outdoor walk she had an average heart rate of 132BPM for 43 minutes, and her exercise circle only went 1/4 of the way around, or about 7 minutes (the goal is always 30 minutes). She rebooted both the phone and the watch but she still couldn’t get exercise credit.

Denise Crown jumped in and said she’d seen the same problem. Denise found that if she used the indoor walk setting, or even “other”, she WOULD get credit for the exercise time, that it was outdoor walk that wouldn’t work properly.

Denise called Apple about it, and they suggested unpairing, doing an unencrypted backup to iTunes (why unencrypted?) and then to set up as new. This didn’t fix the problem either.

Being a scientist, Lindsay dug in to do exhaustive testing. She was able to replicate Denise’s results, that it seemed to be only outdoor walk that received no credit for exercise. When watchOS 3 came out, Lindsay and Denise both immediately jumped in to test, but still the problem persisted.

Shortly after watchOS 3 came out, Denise got a new phone and a new Apple Watch, and suddenly she got exercise credit on outdoor walks. She was frustrated though because now there was no control group – was it the watch or the phone that was the root cause.

Finally Lindsay did what most geeks do as the very last resort. She called Apple. Luckily she got a completely different answer than the Apple rep gave Denise. I’m proud of Lindsay in so many ways but I can’t tell you how much it warms a mother’s heart to realize that her daughter is as geeky at heart as she is. Anyway, here’s Lindsay’s explanation of the solution.

Apparently there is a calibration setting that you’re supposed to do when you first get the watch, and I have no recollection of doing it. To reset, go to the Watch app on your phone, go to the My Watch tab, Privacy>Motion and Fitness>Reset Calibration Data. This will not erase your activity for the day (yippee!)

Then the important part: soon after that, go on an outdoor walk or run for at least 20 minutes (so maybe wait to reset calibration until right before working out). Make sure you have your phone with you so it can accurately capture your GPS. Don’t putter around your home on this outdoor walk or else it’ll think you’ve travelled 0 mi for 20 minutes (I think that’s how mine got messed up). I went on a 20 min walk and it gave me 17 min of exercise, which I think is fair because I stopped for a few min to pick up 🐶 💩

Here’s the support article: https://support.apple.com/en-us/ht204516

I’m so happy she finally got this resolved, and even more delighted that she documented all of it for the community! I also put this down as another reason to buy AppleCare.

108 thoughts on “Solved – Apple Watch Not Registering Exercise

  1. Denise - October 9, 2016

    Art and I both calibrated our watches 38/42 mm under watchOS 2.0.1, and outdoor walk still would not record on the first gen hardware for either of us. The plot thickens, we recalibrated the same hardware on watchOS 3 and still failed to capture a correct reading. I finally got it to work under watchOS3 with the series 2 hardware. The explanation Apple have me for using an UI unencrypted backup is that they we wanted all the health tracking erased to see if that has an effect. Much respect for Apple’s second-level engineering support, but I was not down for that experiment. I do think it is, or was, a software problem.

  2. Paul Ardeleanu - October 9, 2016

    Thank you for the article.
    A small correction to be made: it’s watchOS 3 and not iOS3. Current iOS version is 10.

  3. podfeet - October 9, 2016

    Thanks so much, Paul! I didn’t have Steve check this one before posting. Fixed now!

  4. podfeet - October 9, 2016

    So you iupaired your watches AND reset them and then repaired them, Denise?

  5. MFStaley - October 9, 2016

    Thank you So much!

    After a rigorous 5 mile walk today, I only received 28 minutes of exercise.
    In no way I felt that the 28 minutes was correct.

    I can’t wait to accomplish th is one set up / recalibration tomorrow AM

  6. Allison Sheridan - October 9, 2016

    Fingers crossed it works for you! Keep us posted.

  7. Joann Cook - October 10, 2016

    Thank you so much for sharing it! Apple also keeps contribution for exercise.

  8. NeatFreakGeek - November 29, 2016

    I did the above and initiallly it works but I find I am having to do this as frequently as every few days to receive the credit. It’s a really annoying bug

  9. makfan - February 14, 2017

    I found your comment because my exercise minutes have slipped down and I’m having trouble meeting the 30 minutes. I have an injury and I just cannot maintain my old pace right now as it aggravates it. I will try to recalibrate tomorrow and see if that helps. Indoor walks are better and Other is pretty much minute for minute.

  10. Anonymous - March 22, 2017

    Thank you so much. This has been bugging me for a few days now. I will have to try this and hope it works.

  11. Susan Dawes - May 30, 2017

    I have tried the recalibration but still only got 3 minutes for 23 minute walk so NO it does not work!

  12. Doug - June 22, 2017

    This honestly seems ridiculous. I just bought an Apple Watch 2 thinking it would be an upgrade from my fitbit, but whereas the fitbit “just worked” when I put it on, the Apple Watch has yet to register any activity at all, save for registering that I have changed elevation from going up and down stairs. Strange. I have been an Apple user since the 80’s and want them to do well, but this kind of experience with a $500 product is unacceptable.

  13. DebMon - June 24, 2017

    I think I’m going to recalibrate every time I use the outdoor walk. I hope they find a fix for this soon. I had such high hopes for the workout feature. After walking 4.5 miles this morning, it shows 9 minutes!

  14. Alison Arnold - June 25, 2017

    I walked my dog for 23 minutes and went swimming in the pool doing at least 10 full laps and my watch says I only excercised for 13 minutes!!! I will calibrate tomorrow but seriously, this bug should be fixed by now – i bought my series 2 watch on Friday

  15. Shubhendu Singh - June 28, 2017

    Thought I was the only (aka dumb) one experiencing this problem. Will try the recalibration tomorrow but frankly don’t recall setting this up when I bought the watch last week. A bug as big as this on a series 2 watch that I paid for $400 is completely unacceptable.

  16. Mariana - July 11, 2017

    I just got my watch yesterday and since it wasn’t counting any steps at all, I recalibrated it and went for a walk. What really fixed my step problem was downloading the new update. However even after recalibrating it, I still didn’t get exercise credit for my 49 minute walk. Tonight I will walk without starting a specific workout and see what happens

  17. Suz - July 15, 2017

    After resetting my calibration data and then going for a 32 minute walk right after (taking my phone as recommended), it only shows I’ve done 15 minutes of exercise. I chose the outdoor walk. I’m using the latest update watchOS3.2.2. Is this listed as a bug still?

  18. Lisa S - July 15, 2017

    Also having issues with walks not registering. I recalibrated last week and since then 4 separate walks over 20 minutes each haven’t registered. The activity is clearly shown on the daily workout list but yet no credit. Makes NO sense! I’ve lost numerous challenges with friends and family who are competing with the activity badges because my exercises aren’t registering. What the heck?!?

  19. Mark Evers - July 25, 2017

    I recalibrated and it seamed to solve the outdoor walk issue for a little while, but not permanently. Today I went for a 45 minute, 2 mile walk with my wife. I only received 5 minutes of exercise credit with the workout app running. Yeah strange thing is I received full time for my 6 minute walk from my car to my building on campus when I wasn’t using the workout app. I don’t have this problem when I use the app for outdoor or indoor swims (although I do get an occasional miscounted lap). Looks like it is a bug with the workout app. Way to go Apple, becoming more like Microsoft everyday.

  20. Phil Evans - August 19, 2017

    Isn’t exercise credit (green ring) earned when your heart rate exceeds a certain threshold? So if you go for a gentle amble it won’t feature whereas if you stride purposefully then you get credit for the period of elevated heart rate? That has always been my assumption. When I pootle into the village with the family i generally burn calories but often see no exercise credit, whereas when I walk to the shops myself i get credit because I generally walk a lot faster. Thinking about recalibration this would establish the difference between a perceived resting threshold and exercise. I think this is the general tone of this thread.
    Currently I am experiencing issues where I get told that I haven’t moved despite running 5k at a decent rate or swimming 2km in open water……both without my phone whereas my cycle trip today tracked perfectly well (with my phone). I’m yet to see a reasonable explanation for that (other than my phone GPS and/or accelerometer are playing up).

  21. podfeet - August 19, 2017

    It’s so curious Phil, because I haven’t yet found a pattern to what’s going on. I use the Apple Watch religiously, and if I get above say 100 BPM, I’ll get full credit for the time. My daughter Lindsay can walk with me, with a higher heart rate for the same time and se will not get credit. She’s upgraded her watch, tried different watchbands, and even recalibrated her watch and nothing she does will fix this. My friend Chris just got an Apple Watch and his heart rate is way above 100BPM and he won’t get credit.

    But lots of people DO get credit like I do. I don’t think this has settled into any pattern I can find.

  22. Kris - August 20, 2017

    I too did all of the steps above (calibrate, etc etc), and I got credit for an outdoor walk 1 time after that. And I NEVER get credit for indoor walks. I don’t understand why indoor walk and outdoor walk are included in the exercise app if they’re not going to count as exercise 🙁

  23. P90x review - September 18, 2017

    it is working just fine for me try to rest it

  24. Nat - September 21, 2017

    I’m having the same problem, but it’s just started for me. Last week it was working fine, now I get 7 min for a 40 min walk. Not sure why it has suddenly changed but it’s really frustrating

  25. Joy - September 29, 2017

    It worked fine once after my recalibration. Today it only showed 3 minutes of exercise. Yet, when I delve deeper, it shows my 38 minutes at 19.50 pace. It just doesn’t register on the rings. Help!

  26. Anonymous - October 10, 2017

    Same thing happening now with my watch. It really sucks…. bought it because it was supposed to be better than all others.

  27. Dan - October 21, 2017

    I had the same issue. Problem is not actually the Activity app, it is the Health app. I had to many apps that were sources into the Heath app. Not only were they providing data to the Health app, they were providing data to each other.

    I had to disconnect each one, remove the devices, delete the Activity app from my phone, unpair, repair, and download the Activity app. I then had all my apps input to MyFitnessPal, which now feeds the Health app.

  28. Allison Sheridan - October 21, 2017

    Interesting, Dan. I’m sure that will help someone else.

  29. jackie - October 22, 2017

    I walked for 40 minutes and it is recorded in the outdoor walk in the activity app but the exercise is just 29m – i don’t have my heart rate turned on to record so it is not that.

    It seemed to always work but now it isn’t??

  30. Anonymous - November 3, 2017

    I did all the steps and walked today for 90 minutes and got exercise credit for 18 minutes. Extremely frustrating

  31. Brandi - November 7, 2017

    Having similar issue. I have the new AW3 and did a spin class yesterday with about 50 minutes with my HR over 130 and it showed 5 minutes of exercise. What? This is crazy as the main reason I bought an AW rather than a new fitbit was that I thought it would work better. ugh

  32. Angel - November 15, 2017

    I did a workout today on the elliptical machine for 11 minutes, and it showed up under my workouts and on my exercise circle.

    Later I did an 18 min outdoor bicycle workout and it was also recorded as a work out (and it has kept my elliptical workout)… but when I checked the rings it was only showing 18 min of workout… as if ring-wise it was erasing the elliptical and replacing it with the bicycling. This is the first time I did two workouts in one day, but it was extremely frustrating to have 18 minutes on there after doing 29 minutes of workout.

    Anyone noticed something similar to this also happening?

  33. Ann - December 2, 2017

    I had an Apple Watch for almost a year and it worked great. All of a sudden the exercise rings were not closing or even registering workouts. I contacted Apple and they had my try a few things out to see if the issue could be fixed. It couldn’t so I had to hand over my watch to Apple so they could look at it. They couldn’t fix it and gave me a new watch. Thought my problems were resolved. Alas, no the same problems exist with my new watch. Contacted Apple again and I have been contacting them regularly for weeks now. They are now having the top people looking into the problem and they are supposed to contact me again later this week. I am so frustrated with this. The workout details are recorded in health app but not on watch with exercise rings closing.

  34. Nate - December 20, 2017

    I need to recalibrate weekly, I hope apple corrects soon

  35. Pamela Trump - December 26, 2017

    I have one walk stride if by myself but another when walking my dog – stop, start, walk a bit, stop smell the roses. I figured if I knew that I covered 1.5 miles and was gone over an hour, then I should at least get my 30 minutes listed. But I never seem to get more than the ring closing 25%…or 7/30 minutes. I will recalibrate it tomorrow but hope Apple is working on this. This is obviously why so many of us have purchased the iwatch – to track the exercise.

  36. julie - December 29, 2017

    This happened to me today for the first time in 6 months of having a series 1 (not Gen 1) watch…only registered 22 minutes in exercise ring after an hour & half outdoor brisk walk.

  37. julie - December 29, 2017

    This happened to me today for the first time in 6 months of having a series 1 (not Gen 1) watch…only registered 22 minutes in exercise ring after an hour & half outdoor brisk walk. Every other time I do this long a walk (I walk at least 1 hour evry day, it records just fine. Not sure why it picked today to bork.

  38. Brianna - January 3, 2018

    Switched from FitBit to the Series 3 a couple of days ago.. still learning the ins and outs of the activity and health apps. I am frustrated though that I logged an outdoor cycle workout in the Workout app, was gone for 15 plus minutes (only did about 2 miles today), and the activity being shown on my watch and in the Activity app still says I’ve only done 11 minutes of activity (which means it isn’t counting ANY of my biking..). As someone has already said, a big reason why a lot of us have these things is for fitness… and it’s rather discouraging on my own personal weight loss journey when my watch is only telling me I’ve done 11 minutes of exercise. I use to do challenges and everything on FitBit and I would love nothing more than to close all of these darn rings every day.

  39. Julie - January 8, 2018

    Wow I love my Gen 2 watch however I am experiencing all of the above. I hope Apple resolves this quickly as the purpose of it is to track our fitness. I am an avid geek from way back…. This is disappointing

  40. Meagan - January 21, 2018

    I’m also having this same issue. Seems to only work without using workout option or by using swimming only. Went for an 7 mile bike ride and only got 9 minutes also did an hour and a half dance class and only got 4….

  41. Amber - January 22, 2018

    I’m having the same issue with my Series 3, and it is so frustrating. I’ve spent a minimum of an hour a day for all 5 days that it has not worked doing research and then working through the suggestions. Can’t Apple fix this with an update? I’ve only had the watch for 2 weeks and splurged on the purchase for the sole reason of tracking my work outs and movement. When my watch tells me to try harder or keep going after coming home from exercise at the end of a long day, I get very frustrated. All of the technology I own is Apple, and I have never had an issue like this.

  42. Grimes - January 23, 2018

    So glad I found this thread. I’m 24 hours into owning this apple watch and thought that it was maybe a bad one. The rings don’t do a thing.
    Its not like I avidly walked all over the mall but was out on the track but I did shoot hoops and ride a stationary bicycle and I have exactly 0 credit for either activity .
    That is not encouraging. Hope it gets resolved. Thank you everyone for all your posts. Helpe me realize that I was not too dumb to use this thing.

  43. Carol Kerr - February 13, 2018

    Exercise ring had been working fine, and then one week , craziness. Took a 40 min walk and get 7 min on exercise ring. Recalibrated as per apple rep, next walk 30 min , 4 min exercise ring. Recalibrated, next walk 19 minutes,and got 7 minutes exercise ring. Next walk 33 minutes, only got 2 minutes exercise on ring. ☹️ I like to achieve the challenge goals but When it won’t register what I’m putting forth .

  44. Sheri Hicks - February 19, 2018

    Mine just started this for the first time today. If I open the workouts in the activity app, it shows my 54 minutes, but my ring only says 22 minutes. I have the series 1 my husband bought me Nov. 2016.

  45. Tim Kero - February 27, 2018

    Outside Walk for 40 min, get credit for nothing except 4 min walking around the house. If Apple were to base merchandise returns on expected results instead of 90 days, I would return my watch. The issue has obviously gone on for years, so any fix must be above Apple’s ability to fix.

  46. Martha - March 5, 2018

    My exercise ring gives too much exercise credit for activities that shouldn’t get much. Yesterday I showered, washed my hair, styled it and received 21 of 30 minutes!!??!! Normally I walk 3-4 miles, tracked with the exercise app in outdoor open walk mode. I’ve tried rebooting and just installed the latest watch software. No change

  47. Sarah - March 7, 2018

    Got AW Series 3 for Xmas and all was working well, until this week. Now it only registers sporadically. I was out for 40 mins this morning with my dogs and it said I was out for 17. What the hell is going on Apple? When you spend this sort of money you expect the top of the range service from your device…if its a bug, fix it please Apple. Like the other reviews, its frustrating when you buy this for its fitness tracking and it doesn’t track what you actually do? Should be at least 90% accurate no?

  48. Lis - March 10, 2018

    Glad I’m not th only one. I have the seri s 3 since Christmas. I walked this morning for 1.24mins and it recognised 24mins. I noted this yesterday and thought it was arranged when it’d only put 4 mins on a 10min walk which I’d paused while I shopped. Not sure how to fix this as I don’t want to loose my history.

  49. Lisa - March 10, 2018

    Glad I’m not th only one. I have the seri s 3 since Christmas. I walked this morning for 1.24mins and it recognised 24mins. I noted this yesterday and thought it was arranged when it’d only put 4 mins on a 10min walk which I’d paused while I shopped. Not sure how to fix this as I don’t want to loose my history.

  50. Rhonda - March 10, 2018

    Sooo glad I’m not the only one, I went for a walk this morning, specifically a hike and it registered 2 mins on the circles but clearly registered my time on the health workouts. It’s frustrating when you are trying to track your workouts and close your rings out and each day it shows you have not done any exercise. That’s one of the main reason this watch was purchased

  51. Anonymous - March 11, 2018

    So glad I found this thread… Had a first gen watch for a good two years now… never any problems. Then yesterday Exercise ring registered zero for the whole day, even though stand and movement were all the way round and then some. I did a recalibrate, and I now have 01 on excercise, when both my movement and hours standing are half way round. Please don’t tell me that the three are not related. I know. I am a very seasoned user of this watch. I’m stating those so you know that I have not been in bed all day, and I have in fact done some activity already.
    Something is clearly wrong. I did the 4.2.3 update about four days ago, but that does not correlate with the failure happening yesterday.
    I’m running an iPhone X 256G, 11.2.6. Apple Watch Model number MJ3T2S/A 4.2.3update.
    I have tried recalibrate, and a reboot of watch.

  52. Deann - March 13, 2018

    I have a series 2 watch. It seemed fine at first, but after a month or so my run distances were behind those of the other people I run with. It has been 5 months now, and the bottom line is that when I turn on any exercise function, the timer starts, but the watch doesn’t register any activity for about 6 minutes, and then it finally starts working. This is for runs, walks, other exercises. It is getting worse by the week. I have spoken with numerous people at Apple and have spent about 20 hours on the phone, in a store, driving to mail the watch off for repair (2 times), and have pretty much gotten zero satisfaction. I purchased this watch for the exercise function after my beloved Microsoft Band 2 broke and Microsoft stopped making them (they gave me my money back), but this watch is far inferior as an exercise tool. I just want my money back and I am totally frustrated with the service I’ve received from Apple. Sorry, I just needed to vent.

  53. sara - March 18, 2018

    I have a seriies 2 it has always been fine but suddenly this week the exercise ring has stopped working I have re-synced, re calbirated and nothing I walk for about an hour or more every day.

    I have my watch through Vitality health scheme at work and luckily their app is still registering my steps which means my vitality points go up but I want the watch to register my exercise as it is an important part of it syncing with my health app.

    Nothing seems to make this work and it seems a lot of people are having the same issues

  54. Sarah - March 20, 2018

    Thank you! I have a series 3 watch and have been having this issue, which has been very frustrating indeed. I will be giving this fix a try this evening.

  55. Tracie - March 26, 2018

    I tried this on my series 3. Still didn’t resolve the problem

  56. Natasha - March 29, 2018

    I have the Same issue Sara is having. Have a Series 2 I watch, iPhone 7+, all of a sudden I’m not registering my activities, rings, steps etc… and it’s very important cuz my Doctor looks at it when I go every 6 weeks. I’ve rebooted, I’ve turned on/off watch..one started last week too !!!

  57. Monica - April 5, 2018

    Me too! Went to the gym and was on cardio machines for 30 minutes. Didnt register as exercise, but did register as steps. My heart rate got past 140. Also went on a 30 minute outdoor walk, and only got steps. Help! I want credit.

  58. Darlene LaRue - April 7, 2018

    I even got talked into purchasing a new AW because it was supposed to be better. Issue NOT resolved…/ I’ll be taking it back. My husband’s works great.

  59. Anonymous - April 10, 2018

    Make sure your information is correct in the Apple Watch app under health. Your height, weight and gender should updated for more accurate results. I had the same problem. Once I update info it seemed to work fine.

  60. Anonymous - April 12, 2018

    My watch was tracking exercise minutes fine until 2-3 weeks ago. Now I can walk on my treadmill at a 3.3-3.4 for an hour and only get 20 mins of exercise credit. I have unpaired and repaired twice. Did not fix the issue.

  61. Fiona Gilby - April 19, 2018

    Hi, new to this, i have a AW 2 all works fine apart from the outdoor walk which done only occasionally credit me for minutes and less calories than other. I have re calibrate, reset and also re paired as above but no still not working. I walk my dog and occasion stop and sniff (the dg not me!) and for his toilet bother other than that i can walk for miles and no credit. HR is 140/145 also. I am at my wits end – can anybody assist me.

  62. Anonymous - April 21, 2018

    I am having the same issue. I just recalibrated and got 1 minute of my 30 minute walk. I did Other and got credit but didn’t track my distance which is one of the things I want tracked. I have a series 3 and don’t want to have to take my phone just to track distance and get it to count. How has apple not fixed this problem yet?

  63. LA - April 22, 2018

    Same issue today. I workout a lot and only see this for outdoor walks. Today walked with my dog for an hour and over 3 miles. Registered 29 minutes on exercise ring though app registered full time and steps. Is annoying.

  64. Tina G - April 23, 2018

    Okay, I am going to join in on this…. I get so annoyed because if i swing my arms like a crazy person I get credit but if I swing them normal no credit and it drives me crazy. I want to close all my rings and some days it is impossible. I read that you need to swing your arms normally to capture the exercise. Help please

  65. Chris - April 25, 2018

    April 10th we started a step challenge at work. Hubby and I walk at the gym for 1 hour (3 miles) after work M-F and I have closed all three rings every single time.

    Until today, I walked for 1:01:54, 3.01 miles. It only counted 9 minutes. I choose the same “indoor walk” every time.. wth?!

  66. Tina G - May 9, 2018

    I see this problem has been going on for a long time. I wish Apple would just fix it. I have tried everything that has been recommended but yet my exercise ring will not budge. I have to swing my arms like a crazy person but now that isnt working. I just walked 33 minutes swinging my arms normally. reset the calibration before setting my outdoor walk. I am so upset that this does not work. What is the problem?

  67. Michelle - May 17, 2018

    This just happened to me today, as well. Yesterday I walked 2 miles and closed all my rings for the day. Today I walked a mile and a half before I noticed I only got 3 min of exercise credit. WTH? I was using the indoor walk workout at the Y on their indoor track, like I do nearly every day. I just upgraded my phone to the 8plus and had some issues, so I thought maybe that was the problem, even tho that was last week. I have un-paired and re-paired my watch twice now. No help. All it did was list my watch twice in the Health app as a source, which another commenter also mentioned, and I can’t delete it. I was never prompted to calibrate my watch when I first started using in last November, it just worked. Really pissed I’m going to have to wipe everything and start over. Has anyone found an alternative fix for this yet?

  68. Carrie C - May 21, 2018

    Dealing with the same issues and some days I only have a limited time to exercise, So my minutes are precious (lol)
    I went for a quick 10 minute walk before work this morning just to get my heart rate up and I only got credit for 1 minute.
    If my heart rate is up and I am sweating why cant this crazy watch get it right. I know that even if It doesn’t go on the watch rings its still counting for my “Health” but I am trying to keep my streak and it seems to mess up every other day. Sometimes will do 30 minutes and it will only count 5. Drives me crazy…good to know I’m not alone but hate that so many people are having issues…So Frustrating:(

  69. Frial - May 22, 2018

    I have the the same issue. I walk with my co-worker we both have series 3. Her watch will record the 30 min that we walked, but mine will not. Everyday, it gives me different reading and never correct, always behind. So frustrating!

  70. Sheila - June 9, 2018

    I have been going to crossfit & do routines for 20 minutes but my watch only shows 3 Minutes! What is the fix for this problem! It does not sound like it is getting a new watch! I have the first iwatch released! Please help fix this

  71. Roger - June 15, 2018

    Today I did an outdoor workout walk for 42 minutes. I only got 10 minutes on the green ring. Yesterday it worked as it is supposed to. What is the secret?

  72. Drew Johnson - June 17, 2018

    Wow! Glad to see I’m not the only one. I’m going to contact Apple help and report back to this thread. I’ve tried the same things as everyone else here and nothing fixes the issue.

  73. L Slippens - June 22, 2018

    same problem in europe! frustrating.
    7 minute workout in mij 55 min. walk. 11 min. per kilometer. that’s not a slow walk.

  74. Anonymous28 - July 18, 2018

    Hi. My watch is doing this, I only get 3-4 minutes of Exercise ring, even after a day of walking 8 km. I looked back through my health history and had 2 recent days with closed exercise ring, both from workouts on a stepper. I have a Gen2 Watch, iPhone SE. My resting heart rate is about 70 bpm, brisk walking gets heart rate up to 100-110 bpm, maybe 120-130 bpm with stairs. On the stepper my heart rate got up there around 150-170 bpm. So, it seems the threshold for exercise credit is around 150 bpm! My husband (Gen2 Watch, iPhone X) whose resting heart rate is around 55-60 bpm, gets exercise credit when his heart rate is only at 85-90 bpm or above (e.g., for a brisk walk). Yesterday, on the same walk, he got 53 minutes, I got 3.

    Does anyone know how the Watch sets the threshold for heart bpm and exercise minutes? It seems this is a factor and the programming has a bug in some cases.

  75. Dee - July 27, 2018

    I just talked to support. I was told for the activity ring to register your workout (for outdoor walk) you need to maintain a speed of 3.3 mph or faster.

  76. Anonymous28 - July 27, 2018

    Thanks Dee. Do you mean the Excercise yellow ring?

  77. Anonymous - July 31, 2018

    Anonymous28-Yes

  78. Anonymous - August 14, 2018

    I’m having the same issue. My husband said maybe I should not set my weight or height,that it was making me work to achieve the goal for my weight but after reading this I see it’s not just me. I look forward to completing my rings and seeing my progress,this is very frustrating.‍♀️

  79. Janice - August 27, 2018

    I have been using the activity app on my watch for some time. I have always used the ‘indoor walk’ because I couldn’t get the ‘outdoor walk’ to work very well; so I use indoor walk when walking on the treadmill or walking the dog. I have been going along just fine since January 1, 2018 (closing rings everyday for going on eight months now. Three days ago I started experiencing the problem with the Move and Exercise rings not recording the correct readings. I walked on the treadmill for 45 minutes and recorded 2 MINUTES of exercise. Very frustrating!!! I found this blog and tried the recalibrating steps to no avail. Then I tried the unpair and repair The first thing I noticed was when I opened the indoor walk exercise I got a notice that said to increase accuracy I should walk for at least 20 minutes – I did not receive this message upon opening the indoor walk when I tried recalibrating.
    The good news is that the activity app has again begun working correctly but only after unpairing and repairing.
    I know we’ve gotten conflicting results but I thought I’d throw out my findings.

  80. Anonymous - September 3, 2018

    This sounds crazy but I put my watch on my ankle when I work out it is always accurate then.

  81. Janice Davidson - October 1, 2018

    I posted earlier of the only fix to this problem being to unpair and re-pair.
    Just wanted to reiterate that the problem occurred again and I fixed it the first time by unpairing and re-pairing.
    The problem happened again after 1 full month of working correctly so this is only a temporary fix. I wish Apple would address and fix this issue; but until they do if you immediately unpair from your phone and re-pair as soon as you encounter the problem at least there will be no break in your recording of exercise and you can close your rings.

    By the way I own the Apple Watch 3.

  82. Patricia - October 8, 2018

    I’ve been having the same issue with my Series 4 watch, which is less than two weeks old. Today, I switched to “other” on the workout app on the phone instead of “outdoor walk” and it recorded it perfectly. Seems ridiculous to pay $600 for a device that can’t properly record an outdoor walk, but that seems to have fixed the issue for me.

  83. Catherine Ertz - October 12, 2018

    I just started having the same problem this week It’s very frustrating, because I became accustomed to seeing my activity ring close, and now it won’t. It was a nice little bit of positive feedback when it was working, but now I just end up frustrated, and it’s counter-productive to even use it. It worked properly for about 8-9 months until now. Sounds like the solution may be to just not wear the watch when working out.

  84. Janice Davidson - October 13, 2018

    Catherine it is a VERY big deal and VERY frustrating; but you can fix your problem by unpairing and re-pairing your watch from your phone. If you do it immediately there will be no break in your activity rings. As I said above in my responses, this is a temporary fix but maybe in the meantime Apple will address and fix this issue.

  85. Ingrid - November 1, 2018

    I bought a series 4- same issue!

  86. Janice Davidson - November 2, 2018

    Obviously a software issue opposed to a hardware issue.

  87. Alex Rios - December 26, 2018

    This has been happening for a solid month now. I went outside for a 20-minute walk in an attempt to recalibrate the watch, received 11 minutes of exercise credit. Called Apple this morning, they suggested unpairing and repairing my watch. Took 38 minutes on the phone with apple and no luck. My exercise and move rings would almost move in unison, now my move ring far surpasses my exercise ring, with no more than 11-15 minutes of exercise a day. Previously I would close my exercise ring with some housework and a light walk. Beyond frustrating.

  88. Kimba - January 9, 2019

    I am SO GLAD that I’m not the only one dealing with this. BUT I’m very frustrated that it’s even an issue! 🙁

  89. Anonymous - January 11, 2019

    Same problem for over a month.I hope Apple fixes this.

  90. Katy - January 27, 2019

    I’ve had the same issue and I found two things to work quickly without recalibration:

    First, go into your watch app -> general -> ensure woekout power saving is OFF. Oddly sometimes this gets turned on for me and I’m not sure why- I’m not in the habit of putting it in powersaving mode.

    Second: go to the health app -> exercise minutes -> data sources & access. Make sure your current watch is listed first. If not, click edit and move tot he top of the list. Do this for your steps too.

    Hope this helps others as it has me.

  91. Chastity - April 1, 2019

    I have a series 4 watch and no matter what intensity I workout, I constantly only receive about 1/4 to 1/2 of my exercise minutes. I have contacted Apple and discussed this with them in detail. They acted like they had never heard of this issue (even though it appears this has been happening for over 3 years). They escalated me up to a “top level” person who I sent screen shots where my activity showed like 5 minutes even though my workout actually showed I was working out for over an hour. I have tried multiple apps (mapmyfitness, mapmyrun, mapmywalk, strava, and a few others) and have had no luck in getting full credit. The only way that I can get full credit (as Apple has repeatedly put as their response to most posts online) is to set my workout to “Other”. I do get a minute to minute record of exercise, however I lose the mapping function and my per lap/mile calculations.

    I have recalibrated, I’ve edited my personal info (i.e. weight, height, etc), and nothing seems to help.

    Here’s my “cheat” to get around it even though this may not be the proper way is to see how much time is reflected on my workout ring right before going on my walk or run. Then go ahead and do my outdoor walk or outdoor run as normal. Once I get home, look at how long I was gone (working out), and then start an “other” workout for the time amount that I didn’t get credit for. So for example, before my walk I had 5 minutes recorded. I went on a 60 minute walk in which I only got credit for 10 minutes. So right now my workout minutes shows 15 min earned. I then do an “other” workout for 50 min and don’t do anything. My workout ring is now reflecting 65 minutes! It makes me feel like a cheater, but honestly not getting credit for what I already did has pissed me off so bad that I’ve wanted to throw my watch in the trash!

  92. Janice Davidon - April 1, 2019

    Chasity,

    Recalibrating your watch alone WILL NOT fix the problem. You must unpair your watch from your phone and then re-pair it. That is the only way to fix the exercise app. I have had to do this several times; it fixes the problem and then it stops working again and you have to do the procedure over again.
    Funny enough it has been a really long time since it stopped working this time around – knock wood.
    REPEAT unpair from phone and then re-pair will fix the problem.

  93. podfeet - April 2, 2019

    I believe that Chastity has won the “my watch doesn’t give me credit” contest. That is hilarious!!! Sad that you have to do that, but I give you big inventive points for it!

  94. barbara - April 7, 2019

    Series 4 watch and it’s still a problem. I biked for 42 minutes this morning and it logged the bike ride as 27 minutes. Really bums me out because I love all things Apple (or at least I WANT to love all things Apple!)

  95. Janice Davidon - April 7, 2019

    Barbara,
    Have you done the unpair and re-pair?

  96. Allison Sheridan - April 8, 2019

    Janice (and anyone else watching these comments – I may have an interesting discovery. I just ran a rough count of the GENDER of the people commenting here. Of the names where I could likely guess gender, yet was 53 women to 9 men!

    I highly doubt my readers sway 5:1 women. This leads me to wonder whether there’s a biological difference between the genders that Apple hasn’t taken into account? What if we have more subcutaneous fat or veins are more buried and this makes it harder for the sensors to accurately record our workouts?

    What do you think?

    I’m going to try to find a conduit to get this data to Apple.

  97. Janice Davidon - April 8, 2019

    Are you kidding! Men won’t ask directions to get around the block much less log onto a board and ask questions. Just counting posts on this blog is not an accurate sampling.
    No I don’t believe it is gender related.
    My problem has been fixed by unpairing from my phone and then re-pairing. It does seem to be a temporary fix as the problem will occur again; then simply unpair and re-pair. As I’ve stated before since my last time it has worked for a very long time.
    It’s a problem Apple needs to work with the app developers to correct.

  98. Allison Sheridan - April 8, 2019

    Janet – I could easily be off track here but I’ve never seen this imbalance of comments on my blog over the last 15 years. While stereotypes are entertaining, I can see the data across my blog. I have a large female following for a tech blog but my data on engaged audience members is around 30% women to 70% men. Seeing 53:9 is so dramatically different from my other data that I thin it is a red flag that might mean something. It might not but I think it’s worth looking at.

    It would really be useful if I could find out what series watch people writing here have. My daughter had this problem (what prompted the article) with a Series 0. She is now on a Series 4 and it’s never happened to her My husband used to see his heart rate disappear for long stretches while running, but on his Series 4 it’s much more consistent. I believe Apple has dramatically improved the sensors in the newer watches so your demand that they fix it may have already happened.

    What watch series do you have?

  99. Janice Davidon - April 8, 2019

    I had the first Apple watch and am on the Series 3 now. Happened on both. Stereotypes aside I still don’t believe it is gender related and while sensors MAY have been improved somewhat; I don’t even think it is a hardware problem (Ingrid, Chasity and Barbara have series 4). I believe it is a software problem – hence Apple’s inability to fix the problem.. I’d bet dollars to donuts the workout app they’ve bundled with their watch is third party.

  100. LISA COMSTOCK - May 8, 2019

    I just bought a series 4 I am having the same issue. I called Applecare they acted like they had never heard of this problem. I ended up sending it to them. I bought this thing with frequent flyer miles so I can’t send it back. I never had problems with my Fitbit till the band wore away. I wish I had my Fitbit back.

  101. Anonymous - May 20, 2019

    Same issue except on a bike ride. Road for one hour only counted as two minutes.

  102. Pat - June 12, 2019

    I used to have the problem with the outdoor walk; it wouldn’t give me credit for the time walked. Somehow that resolved itself. Today I did an indoor walk open goal; I walked for 33 minutes and got credit for 14 in the activity ring. Funny thing is, my Apple Health app shows that I walked for 33 minutes. It actually sent the 33 minutes to my Weight Watcher app. My Activity app shows that I walked 33 minutes. If Apple Watch is sent info from the Apple Health app, why the discrepancy? I have Apple Watch Series 4 and my iPhone IOS is 12.3.1 and I did not have my iPhone in my pocket and I was swinging my arms.

  103. Anonymous - June 17, 2019

    Mine didn’t work twice today on two 30 indoor walks. I have rheumatoid arthritis and it is really annoying because I keep track on how active I am for obvious reasons apart from competition.

  104. Ky upset - June 24, 2019

    Series 4 with updated software STILL doesn’t register complete workout time! Wish I had got the newest Fitbit instead!

  105. JANICE DAVIDSON - June 24, 2019

    Lisa Pat Ky – I have to ask yet again (although no one answers) have any of you tried to un pair and re pair your watch. It is a fix to the problem.

  106. Kathy - June 27, 2019

    I have owned an apple watch for over 2 years and never had a problem with the exercise ring until now. I understand when I clean house, I get nothing. I had to run, walk, and climb stairs to get the exercise minutes It just stopped working. I have unpaired and paired. Tried the 20 minute walk outdoors and recalibrated. Its frustrating especially when you are competing with others on the apple watch. Might go back to Fitbit if it doesn’t get fixed.

  107. Anonymous - July 18, 2019

    Thank you! Nothing else I had tried worked!!

  108. Livia - July 21, 2019

    You can manually add your exercise that you haven’t got credit for through workout app on apple health:

    https://www.iphonelife.com/content/how-to-add-apple-watch-workout-manually

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